ACME Integrated Solution

Advanced Queue Management System

QMS250i is an advanced queue management system incorporating new embedded system technologies. Its powerful queue engine handles all requirements – both straightforward and complex ones – of customer queues at service counters or service rooms. Data are captured and stored in lash memories making QMS250i a better fault tolerant system. Wireless technology is used to minimize cabling requirement – a desirable feature especially for existing sites where additional cabling is dificult.

Reports are generated on the ticket printer whenever required or at the end of a session. Queue data and system log may be transferred to a PC for further analysis, elaborate branch reporting or corporate statistical reporting.

QMS250i features a web server making the system accessible not only to supervisors and managers at a branch, but also to authorized personnel at headquarters or other remote Internet sites.

Main Features

• Embedded system design with integrated ticket printer
• Web based technology
• Multiple services
• Configurable counter services
• Primary & secondary services
• Programmable session time
• Daily and monthly reports
• Branch report generator & corporate report generator
• Supervisor terminal PC
• Fast thermal ticket printer (200 mm/s)
• Low running cost with non-proprietary thermal paper that supports multi-part tickets
• Sophisticated counter terminals
• 7-segment & dot-matrix counter and main displays supporting multiple languages
• Voice module with MP3 quality for announcement
• Modular & scalable design
• Automatic recall of stored numbers
• Battery backup for real time clock and queue data
• Transfer ticket to other service or counter
• Queue functions:- NEXT, CALL, TRANSFER, STORE, RECALL, DONE, USER ID, CHIME, ALERTS, PROGRAMMABLE FUNCTIONS

Technical Specifications

Queue Processor

• Controller: Microcontroller with embedded web server
• Display: 1 line, 16-character, 5×7 dot matrix LCD
• Memory: 512 KB Flash, 512 KB SRAM (battery backup)
• Data Interface: 10 Base-T Ethernet and RS485 (surge protected)
• Real Time Clock: Integrated, CR2032 lithium battery

Ticket Printer

• Model: TP400
• Type: Line thermal printer with auto cutter and paper end detector
• Service Buttons: Up to 10
• Ticket Format: Large number font, variable length, multi-language, programmable logo, multi-line messages and 2-part option
• Thermal Paper: 80 mm width, low cost, non-proprietary, 2-colour (optional)
• Paper Loading: Drop-in style
• Paper Roll: Ø 103 mm (max.)
• Print Speed: 200 mm/s
• Auto Cutter Life: 1.2 million cuts
• Print Head Life: Wear resistance of 150 km

Counter Terminal

• Display: 1 line, 16-character, 5×7 dot matrix LCD
• Keys: Numeric (0 – 9) and 19 function keys
• Data Interface: RS485 (surge protected)
• Display Port: Yes

Counter Displays

• Types: 7-segment LED, 4-digit
• Models: 2.3” LED - D423, RCD423, SCD423; 4.0” LED - CD440, RCD440, SCD440
• Languages: N.A.
• Chime: Integrated, electronic type
• Data Interface: RS485 (surge protected)

• Types: Dot-matrix LED, 16×64 dots
• Models: 2.5” LED - RCDM425; 4.7” LED - RCDM440
• Languages: English, Chinese, Arabic, Farsi

Main Displays

• Types: 7-segment LED
• Models: 2.3” LED - MD1423, MD2423, MD3423; 4.0” LED - MD1440, MD2440, MD3440
• Text Messages: No
• Languages: N.A.
• Chime: Integrated, electronic type
• Data Interface: RS485 (surge protected)

• Type: Dot-matrix LED, 16×128 dots
• Models: 2.5” LED - AD1425, AD2425, AD3425; 4.7” LED - AD1440, AD2440, AD3440
• Text Messages: Yes
• Languages: English, Chinese, Vietnamese, Arabic, Farsi

Voice Module

• Model: VM400
• Types: WAV, MP3
• Peak Output Power: 2 X 10 W, 8 Ohm speakers
• Languages: Malay, English, Chinese, Vietnamese, Arabic, Farsi
• Data Interface: RS485 (surge protected)

Power Supply Hubs

• Models: PS8 PS16
• Type: Switching power supply
• Ratings: 12 V/2.5 A 12 V/8.5 A
• Ports: 8 x RJ45 sockets 16 x RJ45 sockets
• Surge Protection: Yes
• Input Voltage: AC 100 V or 240 V